About Kimberley Durrance

Hakima: It's an amazing course is the best thing I've done in 2024
training was very clear really good learning an interesting
I feel proud of my for sale for attending thank you so much Kimberly it's a perfect course.

Ebs: it's a great course and kimberly's very supportive. Is a great pace he instruct his great at listening and answering questions. I feel more confident to provide mental health first aid now because I'll be thinking of algee to help support my structure of helping people especially if I've missed anything out.

Tiaitu: 10/10 I feel so empowered and inspired to make changes in our community the delivery was amazing. The trainer was confident and competent there was always enough time to explore our thoughts and ideas. The trainer's passion and kindness shined through throughout. I feel so much more confident to support people's mental health I feel that I'm ready to have these conversations and to save lives. The diversity shown in the case studies were excellent I feel it really captures our current Society.

Matt: It was a really good course I have loads of tools to go back to work with and I feel inspired. The trainer was great good real life stories and lived experience very engaging well paced an inclusive. I feel confident and excited to try out providing mental health first aid at our work. I'll recommend the course to others including my team at work.

Sam: an amazing course which I have learned so much to take back to the workplace and in my life generally. I think kimberly kept us engaged throughout the course and never did it get boring. I feel 100% more confident in providing mental health first aid after completing the course as Kim has given me the confidence to deal with different situations.

Henry: my overall experience was very informative and I was overwhelmed by how I enjoyed the course. Kimberly was fantastic and very comprehensive in her delivery of the cause. I feel more confident now and being able to apply this information in my workplace and my home life. I want to explore more of the mental health side of things and maybe develop more of the skills I might need.

Hayet: This course was an excellent experience. The instructor perfectly gave plenty of time to explain and listen very patiently and understanding. I feel much more confident to deliver mental health first aid. Some excellent course I learn a lot from it.

Aisha: the course was eye opening and highly educational. Kimberly is very easy to understand approachable and friendly which made the learning experience delightful. I do feel more confident to provide mental for health first aid now.  

A very effective and informative course. Presented empathetically and professionally by our instructor Kimberly Durrance.Thank you.
Course exceeded my expectations and Kimberley was a brilliant trainer. So knowledgeable but also a very compassionate and empathetic person and the course was handled very sensitively and professionally. I have already recommended this course to a few other organisations

Kimberley was amazing, she gave life to the course, was very inclusive and supportive - a great course
The course was very interesting , it will help me to support my mental health and to be able to support others with great confidence. So thank you very much

The MHFA course was excellently delivered. The instructor kept us engaged all throughout the course and delivered the information in a way that we could all understand. The course I attended was delivered face to face and I believe this gave it an additional advantage. The role playing in specify allowed to "put into practice" the information discussed and it was a fantastic way to consolidate the knowledge. I've returned to work today and provided the same feedback to my team. They will be sending more colleagues to attend the MHFA course in the future. 

Elias: One thing that I thought was valuable is being kind and compassionate when dealing with any situation and ensuring I’m well so that I can support others. My understanding of mental health and well-being has changed a lot since completing the course. I understand more conditions and how they affect individuals. I also feel confident to approach people about their issues. I think this is very good at removing negative stigma.

Neil: A skill I learnt was how to approach and talk to people who seem to have mental health problems. I now understand more about the range of mental health problems and how they can be treated. It was enlightening to learn about depression and psychosis.

Steven: I learned how to help in a structured way. The instructor was excellent, professional, and communicative. I would definitely recommend this course as it is much needed.

Tyrell: Listening is a skill that I gained a lot of insight into. I learnt that just by listening to someone it can go a very long way. Through the course, I can now see and identify when people might not be okay or seeking help and the signs and symptoms they might display when they might not be asking for help. Working in a place centre, I will use this course as a way to check up on children and make sure I understand them and can be there for them when they look like they need someone to lean on. I would recommend this course to others, as it offers beautiful insight into mental health and how to tackle it. 

Lenny: The most valuable skill I learnt really was gaining confidence and also the ability to be able to ask questions about suicide. I feel that I’ve learnt a lot on this course about how to approach people to talk about their struggles. My understanding about diagnosis and symptoms has increased massively. Thoroughly enjoyed learning about eating disorders as it showed how impactful they can be and it’s not always for personal gain but actually through pressure. I think my confidence has grown in the way that I’ll be able to listen and understand mental health problems a lot better so that I can offer support and guidance. Resonated with the sections focused on anxiety and suicide attempts as it helped me to be able to spot future signs. I would recommend opening your eyes to serious mental health and how we can all play a role in getting rid of the bad stigma. Kimberley is brilliant and passionate. Her insights are very helpful and you can see she truly cares about such an important cause.

Jawad: The most valuable skill on this course was learning about the ALGEE acronym. It was really insightful and something I plan to use in my day-to-day life. Found learning about anxiety particularly helpful and I feel I’ve learnt a lot more about suicide and how to support people who are having a bad time. I felt the suicide video was very powerful. I would recommend this to others because it teaches you about how to approach people who are going through a lot.

Amin: The most valuable skill I learned was learning how to communicate with people who are having mental health issues. Through the course, I’ve gained a much better understanding about mental health. I found it really helpful when I learnt how many different types of mental health issues there are. This course is perfect; it touches on all topics well. I would recommend this course to other people as they would take mental health more seriously and learn how to deal with and support people when they’re suffering.

Kevin: The most valuable thing that I learnt was to never be judgemental. I learnt to be more understanding of people and I learned that everyone has mental health problems, but mental ill health is when it’s got worse. I would recommend this course.   

Lawrence
This course was really helpful at giving the definitions, warning signs, and crisis steps for common illnesses. It was good to explore boundaries through role-play and I now feel better able to recognise warning signs and how to start conversations. Moving forward, I want to make colleagues aware that I can be here for support and I’m planning to use it with my family. Kimberley was amazing and her openness and honesty about her own experiences were so useful. Everyone should do this course.

Ahmed
The most valuable skill I learnt was how to signpost people and how to compassionately support people in crisis. I now have a great understanding and confidence in helping people. I found it really helpful on this course to explore the common mental health issues and have the knowledge, awareness, and skills to help people. I learnt about others but also have a better understanding of myself. The instructor was excellent in her delivery and her connections on a human level. I would recommend this to others as it’s important and needed. 

I don’t know what I would have done without Kimberley when I got my ADHD diagnosis. Her in-depth knowledge and the techniques she uses have been life changing. This is a person whose time has come, the most skilled coach I have encountered. Work with her.

I found the course very informative, beneficial and learnt a lot about the different type of mental health illness. It made me more aware and have a better understanding of mental health so that I'll be able to recognise and deal with it not just for myself but also in the people around me. I found the activities, case studies and videos very effective as it gave me a glimpse of what a person going through mental health must be feeling or dealing with. It's a wonderful course.
I found this course incredibly useful in understanding mental health issues and how to approach/deal with them and how to support people. I thought the pace of the course was perfect and heavy subjects were dealt with sensitively and we had enough breaks to process without becoming overwhelmed

This was such a great course, and I am very happy to have done it. It certainly opened my eyes to a lot of things i either thought i knew or never knew, and i think a course like this should be standard learning in schools and part of the actual first aid course, even if it is a small condensed part of the course.  

I feel privileged to have been able to spend 2 days with such a fantastic like minded group of people, Kimberley is an amazing instructor.

It was such an amazing course. Thank you for much for the valuable skills.

Really positive experience sharing knowledge and with real cases on the table. 

Mohamed: This course has given me a much better insight into mental health. My understanding has improved significantly, and I now feel more confident in supporting others. The instructor was very effective, showing great passion and commitment to better mental health.

Benedict: A key skill I learned was how to express myself properly. This course reassured me that I can give real help to those in need. I feel it has brought me closer to friends who seemed distant and helped me connect with the children I work with in my youth work. The instructor was great at listening and encouraging everyone to speak openly. I would recommend this course to everyone.

Alexander: I was astonished to be included in such a course. Due to the nature of my previous career, dealing with individuals you know, or indeed have never met, I do not haveany qualms in facing potentially tricky situations.The course has given me a new mindset in dealing with Mental Health. It has put me at ease, so I feel I can put others at ease. This course is a building block for me, togain more confidence and practical skills with individuals in trauma, or crisis.I would like extend a particular 'Thanks' to the Instructor, Kimberley. She managed to create a relaxed atmosphere at the venue. This enabled all participants tocontribute personal experiences towards the course material. It was a course with real experiences and enlightening.I shall try and put my knowledge into a frame of ' best practice'.  

Chris: The most valuable insight I gained from this course was learning how to listen. It opened my eyes and taught me how to listen better. I feel confident in calming people down now. My instructor was amazing—really in touch with reality and life. This course is very useful and should be taught in schools. While it may take time, it could really make a difference.

Simeon: This course has provided me with a better understanding of mental health and has helped me let go of stigmas. I found the information on recognising suicide and suicide attempts particularly helpful. The instructor was excellent—very patient and allowed our group to express our opinions. I highly recommend this course, as I now see mental health as just as important as physical health. I believe it should be integrated into the school curriculum.

Mohamed: The most valuable skill I learned on this course is the importance of active listening without judgement. I would recommend this course to everyone, as it would change their perceptions about mental health. The instructor was fantastic—10 out of 10, the best!